Capitec Bank - BCS AGENTS- CENTRALISED COLLECTIONS Vacancy

PURPOSE OF THE ROLE

To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt, dealing with credit management, maintaining professional telephonic interaction with clients. Operating within the business support department.

QUALIFICATIONS

National Senior Certificate (Grade 12) or National Certificate (Vocational)

EXPERIENCE

1 - 2 years collections experience in a Collections Call center

1 - 2 years’ experience on Predictive Dialer, Tallyman Collections system and Avaya soft phone

KNOWLEDGE AND SKILLS

•Call center processes and procedures, customer care  and service protocol
•Communication skills (verbal & written) in English  and Afrikaans
•Computer Literacy (MS Word, MS Excel, MS Outlook)  at a basic level
• Emotional resilience
• Ability to speak an African Language an advantage
• Good Listening and comprehension skills
• Telephonic skills
• Conflict management
• Attention to detail and high level of accuracy
• Negotiation skills

ADDITIONAL REQUIREMENTS

•Ability to work independently and as part of a team
• Ability to work in an open plan environment
•Willing and able to work extra hours, outside normal   business hours as and when required
•Willing and able to work shifts within a 45hr work  week (Monday – Saturday)
•Clear criminal and credit record

Closing date 29.09.2017

Apply here