Alexander Forbes- Support Administrator Vacancies

REF: AFGR/EXCO MEMBER - GROUP IT/RH/Sandton

Introduction...

Alexander Forbes Group & Technology Services (Pty) Ltd is looking for a Support Administrator for their AFI Support Department. The successful candidate will form part of the AFI IT team and will be instrumental in supporting the in-house applications. The successful candidate will be expected to assist with emergency or priority activities from time to time.

Requirements

•Matric
•Insurance certificate or equivalent an advantage •Testing qualification an advantage
•Development qualification an advantage
•Business Analyst Diploma an advantage

 EXPERIENCE:

•1 years support experience in the Short Term  Insurance Industry.
•SQL experience essential Strong Excel, Word and  Power Point Skills essential
•Sound financial experience within the support environment essential
•Experience working with system application securities is essential
•Experience supporting Project Managers, Business    Analysts, Testers, Developers and Business
•Users will carry a large weight when assessing candidates.
•Experience managing data and processes on  Helpdesk logging systems essential

 Job Description

The successful candidate will be required to show professional competence and have the capacity to perform a professional and technical function to the required standards, while remaining abreast of developments in the Insurance and IT industries continuously improving and expanding their own knowledge and skill.

Job Specification: 

Development Level Summary

•Management of daily administration operations •Management of Support during emergencies

 Decision Making and planning

•Ensure Knowledge transfer and minimize key man •Dependency risks Manage time effectively during task execution in order to meet assigned milestones

 Call logging systems maintenance

•Management of call data on the AF Internal Help desk system applications.
•Ensuring calls are constantly attended to by The  various AFI IT

Teams Leadership Lead, guide and support

•You will be instrumental in ensuring the team effectively Support AFI IT Teams


Accountability

•Providing Project and MAT Call status reports to Senior Management from time to time
•The number of calls processed within SLA by Support..

 Competencies:

•Approachable and willing to help
•Makes a strong, positive impression
•Shows Initiative
•Sets demanding goals for self and others Self management: the capacity to plan, manage, monitor and assess own workflow, anticipating obstacles, prioritising and completing of goals and commitments within agreed time-frames.
•Knowledge sharing ability as well as store and update information used, that is easily accessed by planners, auditors and consultants


Apply here online

Closing date 29 September 2017